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WARRANTY TERMS AND CONDITIONS

1. REVISION DATE

1.1 This Warranty Policy is effective as of March 5, 2025, and replaces all previous versions.

 
2. SCOPE OF WARRANTY

2.1 This warranty applies to all products sold by ACTION YACHTS d.o.o. or by an authorized dealer, distributor, or business partner duly confirmed in writing by ACTION YACHTS d.o.o. (hereinafter referred to as “ACTION YACHTS”).

2.2 ACTION YACHTS d.o.o. warrants that the products will be free from defects in materials and workmanship for the period specified in this document when used under normal and intended conditions.

2.3 This warranty applies exclusively to defects existing at the time risk passes to the purchaser in accordance with the applicable provisions of Croatian law.

 
3. WARRANTY PERIOD

3.1 The warranty is valid for 24 months from the date of purchase stated on the invoice.

3.2 The battery is covered by a warranty period of 24 months or a maximum of 300 full charging cycles, whichever occurs first.
The warranty does not cover damage caused by improper use, overcharging, deep discharge, improper storage, or exposure to extreme conditions.

3.3 If a part is replaced under an approved warranty claim:

  • If 6 months or more remain on the original product’s warranty period, the replaced part shall inherit the remaining portion of the original warranty.

  • If less than 6 months remain, the replaced part shall be covered by a minimum warranty period of 6 months from the date of replacement.

3.4 If the product is repaired:

  • The warranty period shall not be extended or restarted.

  • Repaired components shall be covered by a 6-month warranty from the date of repair.

  • Extended coverage applies exclusively to the repaired components and not to the entire product.

3.5 This warranty supplements the statutory rights of consumers under the applicable laws of the Republic of Croatia and does not exclude rights that cannot be limited by law.

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4. ELIGIBLE PERSON

4.1 The warranty applies to the original purchaser.

4.2 Proof of purchase must be presented to make a warranty claim.

4.3 The warranty is transferable to a new owner solely subject to the prior written consent of ACTION YACHTS d.o.o. and upon submission of valid proof of transfer of ownership. ACTION YACHTS d.o.o. reserves the right to refuse the transfer of the warranty if the stipulated conditions are not met.

The transfer of ownership shall not result in an extension or renewal of the warranty period; the warranty period shall always be calculated from the original date of purchase.

 
5. WARRANTY CLAIM PROCEDURE

5.1 A warranty claim must be submitted without undue delay after the defect has been discovered.

5.2 ACTION YACHTS reserves the right to assess the validity of the claim based on the documentation provided.

5.3 If the claim is accepted, ACTION YACHTS shall, at its sole discretion:

  • repair the product,

  • arrange repair through an authorized service provider, or

  • replace the product or the relevant part thereof.

5.4 ACTION YACHTS reserves the right to charge reasonable shipping costs for the replacement product, provided this does not conflict with mandatory legal provisions.

5.5 The customer shall bear the costs of shipping the product to the service center unless otherwise required by applicable law.

5.6 Product registration is not a condition for warranty coverage.

5.7 If the claim is determined to be unjustified, the customer shall bear all shipping and diagnostic costs.

5.8 ACTION YACHTS shall not be liable for loss of data, accessories, or other items left in the product.

 
6. EXCLUSIONS FROM WARRANTY

The warranty does not cover:

  • Damage caused by improper use, vandalism, third-party interference, or negligence.

  • Damage resulting from failure to follow maintenance procedures specified in the user manual.

  • Damage resulting from failure to follow installation procedures or from using tools other than those specified in the user manual.

  • Use of unauthorized parts or accessories.

  • Products with broken seals or unauthorized tampering.

  • Damage to carbon fiber hulls caused by impact, mechanical stress, or improper use.

  • Use of the product outside its intended purpose.

  • Unauthorized repairs or modifications.

  • Personal injury, death, property damage, or financial loss unless caused by intentional misconduct or gross negligence of ACTION YACHTS.

  • Claims submitted more than two months after the defect has been discovered.

  • Normal wear and tear.

  • Damage caused by extreme weather conditions or hazardous environments.

6.2 ACTION YACHTS reserves the right to update product specifications, manuals, and instructions without prior notice.

 
7. LIMITATION OF LIABILITY

7.1 To the maximum extent permitted by the laws of the Republic of Croatia, the liability of ACTION YACHTS shall be limited to repair, replacement, or refund of the purchase price of the product.

7.2 ACTION YACHTS shall not be liable for indirect, consequential, or incidental damages, including loss of profit, unless such liability arises from mandatory legal provisions.

 
8. WARRANTY SERVICE CONTACT

Contact:

Required documentation:

  • Proof of purchase

  • Invoice number

  • Customer identification details

  • Contact details

  • Description of the defect

  • Photographic documentation / video upon request

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B2B Warranty and Liability Terms and Conditions

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